Duty Manager

Responsibilities

Monitor and ensure Front Office daily operation runs efficiently
Ensure Front Office staff provides guests with prompt service, professional attention and personal recognition
Greet the VIP guests and assist in VIP's arrival & departure
Handle guest complaints and any emergency issues professionally
Check the cleanliness of lobby and public areas, lights and as well as Front Office staff in proper and orderly appearance and behaviors

Requirements

Degree holder in hotel management or related discipline
Minimum 3 years' experience in Front Office Department
Excellent communication skills, interpersonal skills and organizational skills
Solid written and verbal communication skills
Proficiency in Cantonese, English and Mandarin
Ability to maintain a positive, friendly attitude under high pressure situations