Front Desk Associate

Responsibilities

• Provide professional and efficient check-in for arriving guests with hotel standard and paying special attention to any special room requests
• Conduct hotel or room tour when necessary
• Execute all cashiering procedures with accuracy and support all postings, corrections, rebates, currency exchange, paid outs, etc. with proper documentation
• Update guest information into the system, ensuring all required information are obtained and recorded properly
• Maintain complete knowledge of hotel features, services, operations hours, restaurant concepts, etc
   

Requirements

• Minimum 1 year of relevant working experience
• Excellent customer services skills
• Solid written and verbal communication skills
• Proficiency in Cantonese, English and Mandarin
• Excellent organizational and multitasking skills
• Ability to maintain a positive, friendly attitude under high pressure situations