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COVID-19 UPDATE

As the COVID-19 situation continues to evolve around the world, we would like to assure you that the safety and wellbeing of our guests and employees are our top priority at The Fullerton Hotels and Resorts. 

As the current circumstances may have affected your travel plans, we have updated our reservation and cancellation policies to provide more flexibility and peace of mind when booking a stay with us.
    
The Fullerton Hotel Singapore
*For guests with existing reservations or new reservations, we will allow changes or cancellation without penalty up to 48 hours prior to arrival, for stays between March 17, 2020 and April 30, 2020. 

The Fullerton Bay Hotel Singapore
*For guests with existing reservations or new reservations, we will allow changes or cancellation without penalty up to 72 hours prior to arrival, for stays between March 17, 2020 and April 30, 2020. 

The Fullerton Hotel Sydney 
*For guests with existing reservations or new reservations, we will allow changes or cancellation without penalty up to 24 hours prior to arrival, for stays between March 17, 2020 and April 30, 2020. 

Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay in all our hotels. We are closely following updates from the World Health Organization (WHO) and local health agencies to ensure the highest levels of health and safety vigilance. 

All our hotels have implemented precautionary health measures including briefing all employees on enhanced personal hygiene, increasing sanitisation and disinfection within the hotels and providing hand sanitisers at our hotels’ public areas. Please contact individual properties for specific information or questions.

During this period, we will continually to provide you with the latest information and updates. Thank you for your support and we look forward to welcoming you at our hotels soon.
 
*Terms and Conditions: 
For reservations made via third parties, including online travel agents, travel professionals or as part of a group booking, please contact your booking provider or meeting planner for additional information on their policies.