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THE FULLERTON HOTELS AND RESORTS’ COMMITMENT TO CARE AND CLEANLINESS

 

As the COVID-19 situation continues to evolve around the world, the safety and well-being of our guests and team members are our top priority at The Fullerton Hotels and Resorts.

We have set up rigorous and enhanced cleanliness practices at all our properties to ensure that you can experience an elevated level of protection.

 

 

Public Spaces

From your point of arrival, you will experience an elevated level of protection which includes mandatory temperature taking, contact tracing measures, air purifiers, regular disinfection of high-touch areas and social distancing measures. Surgical masks are worn by all our guest-facing team members. Guests at The Fullerton Hotel Singapore and The Fullerton Bay Hotel Singapore are also required to complete health declaration forms. 

Our hotel limousines are disinfected before and after each trip, and all incoming luggage and parcels are
thoroughly disinfected. 

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Gym, Swimming Pool and Wellness Facilities

In accordance with the Singapore government's regulations, advance reservations are required for guests who wish to visit the gym, swimming pool, or the sauna and steam room at The Fullerton Hotel Singapore and The Fullerton Bay Hotel Singapore.

In accordance with NSW Government regulations, social distancing and capacity limits apply for the fitness centre at The Fullerton Hotel Sydney.

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Hand Sanitiser and Surgical Masks 

Touch-free hand sanitiser dispensers are available at all entrances, public areas and facilities. Surgical masks are also available upon request.

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Guestrooms, Dining Venues and Meeting Spaces 

All areas within the hotel are cleaned and sanitised with hospital-grade disinfectant. All guestrooms undergo deep cleaning, sanitisation and disinfection. Hand sanitisers and antibacterial wet wipes are also available in all guest rooms.

To minimise contact, guests can opt out of daily housekeeping services. In-room dining delivery is handled with minimal contact.

Learn more about our cleanliness measures here: 

The Fullerton Hotel Singapore & The Fullerton Bay Hotel Singapore 

Guestrooms 
Dining Venues
Meeting Spaces

The Fullerton Hotel Sydney 

Guestrooms 
Dining Venues 
Meeting Spaces

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New Cleaning Technologies  

We have incorporated the latest cleaning technologies including handheld disinfectant spray machines which utilise electrostatic spraying technology and the highest grade of disinfectants, as well as hospital grade equipment to sanitise all areas and facilities.

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Hygiene Accreditation 

All our hotels have received the prestigious SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas (BV), a world leader in testing, inspection and certification services.

The Fullerton Hotel Singapore and The Fullerton Bay Hotel Singapore, including all restaurants and bars, have received the SG Clean certification, an official endorsement by Singapore’s National Environment Agency which certifies the high standards of environmental public hygiene. The Fullerton Hotel Singapore and The Fullerton Bay Hotel have also received the SG SafeEvent certification, a mark of assurance that all events meet the necessary requirements for safety, compliance and well-being.

99 percent of our Fullerton team at The Fullerton Hotel Singapore and The Fullerton Bay Hotel Singapore has received the COVID-19 vaccination.

The Fullerton Hotel Sydney has been registered with the NSW government as a COVID-safe business and all team members have completed the Australian Government COVID-19 Infection Control Training, a hygiene and health certification.

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Supporting Our Community

We are supporting frontline heroes as well as migrant worker groups in Singapore who need an extra helping hand. Since April 2020, our culinary team has prepared over 23,000 packed meals for healthcare workers and migrant workers in Singapore and we have donated essential supplies including masks and clothes to migrant workers.

In Sydney, we donated 8,000 N95 respirator masks to a local hospital to assist in the short-term supply concerns for much needed protective equipment. In September 2020, we organised food delivery drives to The Girls & Boys Brigade in Sydney and assisted charity staff to pack food bags to donate to 150 families in need. 

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We will continually evaluate and adapt our cleanliness protocols to meet the evolving challenges presented by the COVID-19 pandemic. Please read our press release for more details. 

Despite these trying times, the spirit of travel and the joy of connecting with people and cultures all over the world are still alive. We thank you for putting your trust in The Fullerton Hotels and Resorts and look forward to welcoming you back to our hotels soon. 

 

We will continue to update this page regularly with the latest information. 

Last updated on 12 October 2021