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The Fullerton Hotel Sydney

Hotel Policies

Alcohol

Service of alcoholic beverages is restricted to patrons who are 18 years of age or older with valid government-issued photo identification.

Babysitting/Childcare

Babysitting services can be recommended; however, the Hotel is unable to make arrangements on behalf of guests.

Bicycle

In the interest of safety and security, all bicycles and personal mobility devices must be stored with concierge. Bicycles and personal mobility devices are not permitted in guest elevators and cannot be stored in public areas, guest accommodations or meeting rooms. 

Cleaning Fee

To ensure the comfort of our guests, each guest room will undergo a thorough inspection to ensure it is clean and damage-free prior to check-in. Guests staying in guest rooms that are found with damages prior to or after check-out as well as guest rooms that are left in a condition which requires additional cleaning will incur a cleaning fee starting from A$500. The fee will be charged to the credit card on file. 

Connecting Room

Connecting rooms are available on request, subject to availability, and must be requested for in advance. Please contact the Hotel directly to make these arrangements. 

COVID-19 Information

As the COVID-19 situation continues to evolve around the world, we would like to assure you that the safety and wellbeing of our guests and employees are our top priority. In accordance with government regulations, The Fullerton Hotel Sydney is required to retain the following information of all guests entering its premises, for 28 days:

•    Date and time of entry 
•    Name 
•    Contact number or email address

Learn more about our commitment to care and cleanliness here.

Credit Card

For security reasons, please do not provide credit card details through email.

The Hotel reserves the right to cancel any booking made with an invalid credit card.

The physical credit card provided to secure your reservation must be presented at check-in along with a valid government-issued photo identification.

The Hotel reserves the right to pre-authorise the credit card provided. If the room is prepaid, the pre-authorisation will be A$100 per night. If the reservation is not prepaid, the credit card will be authorised for the amount of the accommodation, plus an additional A$100 per night for incidentals.

Apple Pay and Google Pay are not accepted as forms of credit card pre-authorisation or identification, but are accepted as forms of payment at our dining venues and upon check-out.

Payments by credit card incur a merchant service fee of 1.5 percent added to the amount payable.
 

Early Arrival

All requests for early check-in are subject to availability on the day of arrival. The Hotel will endeavour to accommodate early check-in requests when available. Check-in is not guaranteed prior to 3.00 p.m. In order to guarantee early check-in, the room must be reserved from the night before check-in.

Early Departure

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 100 percent of their confirmed length of stay. Please contact the Hotel for further information. 

Executive Club Lounge

Children under 12 years of age are welcome to join their parents in the Executive Club Lounge during the day. However, children are not permitted during evening service from 5.30 p.m. to 7.30 p.m.

Extra Bedding

Rollaway beds and cribs are available on request, subject to availability. Rollaway beds are available for a nightly fee in selected rooms and suites. Cribs are complimentary. For further information, please contact the Hotel directly. 

Family Plan

Room rates include the accommodation of children (12 years of age or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are provided on a complimentary basis, subject to availability.

ID Requirement

Valid government-issued photo identification of the guest listed against the reservation is required at check-in. If an accompanying guest requires to check-in before the guest listed against the reservation, their name will be required to be added to the reservation and identification must be provided.

Late Check-Out

Standard check-out time is 11.00 a.m. We are pleased to offer late check-out subject to availability on the departure date for an additional fee. For late check-out between 12.00 p.m. and 5.00 p.m., a charge of 50 percent of the daily room rate will apply. For check-outs after 5.00 p.m., the full daily room rate will apply.

Noise/Disturbance

The city of Sydney continues to evolve, enhancing visitor's services and experience. Due to the central city location of the Hotel, urban design projects may cause minor noise disturbance from time to time.

To maintain the exclusivity and privacy of Hotel guests and to ensure quiet stays for all guests, our Hotel rooms are strictly for accommodation purposes only. No gatherings or parties are allowed.

The Hotel retains control, procession and management of the room and the Guest agrees that he/she shall not have exclusive possession of any room. The Hotel may in its absolute discretion choose to move or relocate the Guest.
 

Occupancy

The maximum occupancy for a room with two double beds is four people using existing bedding. For rooms and suites with a king bed, maximum occupancy is three people (either two adults and one child, or one adult and two children). All guests must register at the Front Desk. Please note that the minimum legal age for check-in is 18 years old. 

Payment

Due to COVID-19 precautions, cash payments are currently not accepted at The Fullerton Hotel Sydney. Only credit card payments will be accepted.

Pets

Pets are not allowed at the Hotel. Only service animals are allowed. Please contact the Hotel for assistance so that we can ensure a comfortable stay or dining experience.

Photography

Commercial photography and videography are not permitted in the Hotel without prior approval. Please contact the Hotel directly for assistance.

Safety/Security

In accordance with the local regulations, close-circuit television operates continuously within the Hotel, including public areas, event spaces, corridors, and elevators. Phone calls to and from the Hotel may also be monitored for quality and training purposes. Please refer to our website for the Online Privacy Statement with relation to data collection.

Smoking

The Fullerton Hotel Sydney is 100 percent smoke-free, including all public areas, guest rooms and suites. A sanitation fee of A$500 for guest rooms and A$800 for suites will be charged where evidence of smoking is found.
 

Suite

A maximum of three guests are allowed. Please contact the Hotel directly for reservation assistance.

Whistle Blowing

To report any misconduct, dishonesty and corrupt practices at Martin Heritage Management Pty Ltd (The Fullerton Hotel Sydney), please contact the KPMG toll-free Ethics line at 1800-512-335 or report online here.