Important Security Update

On 24 March 2025, The Fullerton Hotel Sydney encountered a ransomware attack.  As soon as the incident was detected, we immediately took steps to secure our IT systems and implement precautionary security measures. There was some impact on hotel operations, and we have mobilised additional resources to ensure uninterrupted services to our guests.

We have launched a comprehensive investigation to assess the full scope of the incident, and it appears that an unauthorised person gained access to and exfiltrated employee records and credit card details of a small number of hotel guests from the hotel’s IT systems. The affected individuals have been duly notified. If we identify that the intruder had access to any other guest personal information, we will notify the relevant individuals as required by law. 

The incident affected the IT systems of The Fullerton Hotel Sydney only; the investigation has confirmed that Fullerton hotels in Singapore and Hong Kong are not affected by the incident.

We have reported the incident to the Office of the Australian Information Commissioner, and shall fully cooperate with that authority.

We will provide further updates on our website if there is any additional information to report.

We want to reassure our valued guests that we are committed to protecting our guests’ personal information, and are addressing the situation with utmost seriousness. We regret any distress or inconvenience this incident may have caused, and we appreciate your understanding as we work to resolve this issue.

Last Updated 9.00 p.m. 9 April 2025 (AEST)